Refund Policy
Last updated: January 2026
We want you to be satisfied with GymOS. If you have any concerns about a payment, please reach out and we will do our best to address them fairly.
1. Free Plan
GymOS offers a free plan with no payment required. There is nothing to refund for the free plan. You can use the free plan indefinitely without any financial commitment.
2. Paid Plans
Paid plans are available for gyms that need additional features. Payment terms, including billing cycle and amounts, are agreed upon individually during onboarding based on your gym's size and requirements. All payment terms will be communicated clearly before any charge is made.
3. Eligibility for Refunds
You may be eligible for a refund in the following situations: if you were charged incorrectly due to a billing error on our side; if you cancel your paid plan within 7 days of the first payment and have not actively used the paid features during that period; or if GymOS experiences significant, prolonged downtime that substantially impacts your ability to use the platform and we are unable to resolve the issue.
4. Non-Refundable Situations
Refunds will generally not be issued for: payments for periods already used; cancellations made after 7 days of the billing period; dissatisfaction with features that were clearly communicated before purchase; or issues caused by factors outside our control such as internet connectivity on your side.
5. How to Request a Refund
To request a refund, email us at support@gymoss.com with your gym name, the payment details, and the reason for your request. We will review your request and respond within 5 business days. Approved refunds will be processed to the original payment method within 7–10 business days.
6. Cancellation
You can cancel your paid plan at any time by contacting us at support@gymoss.com. Your access to paid features will continue until the end of your current billing period. Cancellation stops future charges but does not automatically trigger a refund for the current period unless you are eligible under Section 3.
7. Changes to Pricing
If we change our pricing, we will give you at least 30 days advance notice before the new pricing takes effect. If you do not agree with the new pricing, you may cancel your subscription before the change takes effect.
8. Contact
For any billing or refund questions, contact us at support@gymoss.com. We aim to respond within 1–2 business days.